Position Summary
ECCO is seeking an experienced Retail Operations Manager to support our business in Canada. This position requires an individual to be extremely organized, have a keen attention to detail and the flexibility to work within different aspects of the business. This leadership role will require an independent thinker he/she will analyse key information related to the business and be focused on results. Ultimately, the ideal candidate will take initiative and act as a business partner for the National Retail Manager.
Duties and Responsibilities:
- Analyse performance metrics data and leverage it to effectively coach and develop the sales teams and district store managers to meet or exceed daily sales performance metrics.
- Work closely with National Retail Manager to drive strategy.
- Manage internal communication across different departments including but not limited to Marketing, Finance, IT, VM, Logistics, Demand planning and Retail.
- Lead new operating systems implementations and execution in field including POS systems training and any additional operating systems in the field.
- Lead or participate in cross functional meetings to accomplish objectives related to the Retail field.
- Manage and execute on-going store and retail projects that require organizing, analyzing and publishing large volumes of data and material. (Store Maintenance, Manager Conferences etc.)
- Manage the inventory schedule and conduct inventory counts partnering with finance and demand planning on a regular basis as mandated by the business.
- Oversee and Retail Academy Training Program holding district sales managers accountable to ensure teams are fully engaged and achieving all levels of training.
- Leader of retail operations for store procedures and processes ensuring communication and direction to store ensuring all manuals are produced and maintained.
- Train DSMs on any retail operational items as required to enhance process efficiency.
- Assist with new store openings and retail renovations
Minimum Qualifications:
- Bachelor’s Degree or equivalent business experience.
- Minimum 2-5 Years of Experience in the retail field.
- Proficient knowledge of Microsoft Office ( Excel, PowerPoint, Word ).
- Strong Analytical skills to evaluate data and make operational decisions
- Advanced writing, communication, interpersonal and presentation skills
- Strategic mindset
- Independent, pro-active attitude, ‘can-do’ mentality
- Eye for detail
- Some travel required
We care about creating and maintaining strong, positive relationships with our colleagues, our partners, our customers and the societies in which we live and work. We act with integrity and we respect and encourage diversity. We are a passionate organisation, filled with people who are passionate and build their work on what they love to do.
We are committed to promoting a fair and equitable selection process and work environment that is inclusive and barrier free. ECCO Shoes provides equal employment opportunities for all individuals regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status or any other grounds as described in the Human Rights Code. Applicants with a disability need to make any accommodation requests for the interview process known in advance. The Human Resources Department will arrange for reasonable accommodation in accordance with the Human Rights Code which will enable you to be assessed in a fair and equitable manner.
To learn more about our Company please visit ca.ecco.com. We thank all candidates for their interest in ECCO Shoes, however only those chosen for interviews will be contacted.