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Warranty Policy

ECCO’s One-Year Limited Warranty applies solely to ECCO products purchased at our website, ca.ecco.com, or from authorized ECCO retailers. The One-Year Limited Warranty is void if purchased from an unauthorized dealer.

ECCO reserves the right to evaluate any shoe for determination for warranty coverage. If the shoe is deemed defective by an ECCO representative, photos to prove the shoes have been destroyed on that date will be required. If the shoe is deemed defective and the destroyed photos have been supplied you will receive a credit voucher. A credit voucher may not be combined with any other discounts or promotions and is only applicable on ca.ecco.com. If the shoes are not deemed defective they will not qualify for the warranty program. All ECCO warranty decisions are final. 

•    ECCO reserves the right to deny any warranty claims due to habitual abuse.
•    Please allow up to 2 weeks for the full warranty evaluation process

For Authorized retail stores, Click Here. Some defects such as deteriorating soles go beyond the One-Year Limited Warranty. ECCO reserves the right to inspect any shoe for determination of warranty coverage. ECCO DOES NOT OFFER REPAIRS OR REFURBISHMENT.

ECCO’s One-Year Limited Warranty covers the following:

  • Stitching
  • All hardware – eyelets, hooks, buckles and ornaments
  • Quality of leather – inconsistencies resulting in premature wear patterns
  • GORE-TEX guaranteed to be waterproof for the lifespan of the product
  • Attachment of soles to upper and of components of soles to one another
  • Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions

The Following are NOT Covered under ECCO’s One-Year Limited Warranty:

  • Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation
  • Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
  • Leather not properly treated to keep from drying out
  • GORE-TEX failure due to complete submersion in water or allowing the water to seep over the top of the footwear
  • Separation of soles or sole components due to being caught, hooked, snagged or cut
  • Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation
  • Poor fit

Please contact our customer service team at eccocanada@ecco.com

Need Help

Call Us
Reach out to us via our Contact Form
 

Warranty Policy

ECCO’s One-Year Limited Warranty applies solely to ECCO products purchased at our website, ca.ecco.com, or from authorized ECCO retailers. The One-Year Limited Warranty is void if purchased from an unauthorized dealer.

ECCO reserves the right to evaluate any shoe for determination for warranty coverage. If the shoe is deemed defective by an ECCO representative, photos to prove the shoes have been destroyed on that date will be required. If the shoe is deemed defective and the destroyed photos have been supplied you will receive a credit voucher. A credit voucher may not be combined with any other discounts or promotions and is only applicable on ca.ecco.com. If the shoes are not deemed defective they will not qualify for the warranty program. All ECCO warranty decisions are final. 

•    ECCO reserves the right to deny any warranty claims due to habitual abuse.
•    Please allow up to 2 weeks for the full warranty evaluation process

For Authorized retail stores, Click Here. Some defects such as deteriorating soles go beyond the One-Year Limited Warranty. ECCO reserves the right to inspect any shoe for determination of warranty coverage. ECCO DOES NOT OFFER REPAIRS OR REFURBISHMENT.

ECCO’s One-Year Limited Warranty covers the following:

  • Stitching
  • All hardware – eyelets, hooks, buckles and ornaments
  • Quality of leather – inconsistencies resulting in premature wear patterns
  • GORE-TEX guaranteed to be waterproof for the lifespan of the product
  • Attachment of soles to upper and of components of soles to one another
  • Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions

The Following are NOT Covered under ECCO’s One-Year Limited Warranty:

  • Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation
  • Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
  • Leather not properly treated to keep from drying out
  • GORE-TEX failure due to complete submersion in water or allowing the water to seep over the top of the footwear
  • Separation of soles or sole components due to being caught, hooked, snagged or cut
  • Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation
  • Poor fit

Please contact our customer service team at eccocanada@ecco.com

Need Help

Call Us
Reach out to us via our Contact Form