Please contact our Customer Service Team at eccocanada@ecco.com if you have any concerns with your order. Customer Service hours of operation are 9AM - 5:30PM EST M-Th, 9AM - 3PM Friday. We will make every effort to provide the best shopping experience possible.
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Related FAQs
We're sorry to hear that — we're here to help. For issues with a received order, including damaged, missing, or incorrect items, please reach out to our Customer Service team:
Email: eccocanada@ecco.com
Live chat:
Contact form:
Please contact ECCO Customer Service should you need to cancel your order via email at eccocanada@ecco.com.
You can track your order here.
Bring your order ready-for-pickup email and a valid government-issued photo ID.
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