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🎉 This Labour Day, take up to 40% off select styles—limited time only!
No, at this time ca.ecco.com only ships within Canada. ECCO can only accept orders paid with credit cards drawn on Canadian banks.
If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can email us at eccocanada@ecco.com.
Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.
Orders are automatically accepted into our system the moment you click submit. If placed before noon, your order will leave our warehouse the same day; otherwise, it will ship the next business day. UPS delivery typically arrives within 2–7 business days, with deliveries made Monday through Saturday. ECCO does not process orders on Saturdays, Sundays, or statutory holidays.
Please click here to track your order.
If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price you paid minus all shipping charges. Shipping and handling charges are not refundable. Returns should be shipped within 30 days of the original shipment with the receipt from your ca.ecco.com purchase. Items must be unused and unworn in order to be accepted for a return and a refund. We can only issue a refund to the credit, debit card or PayPal Account used for the purchase. We will contact you if we receive a return that has been damaged or worn and will return this item to you. All ca.ecco.com returns must be sent back using your returns label. If you do not have this, Click here to print the PDF form and be sure to include your ECCO order number. At this time, ca.ecco.com can only accept returns purchased through our website.
All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase. See our return policy for more information. Returns should be sent to:
NLS 350 Admiral Blvd Mississauga, ON L5T 2N6
Our Customer Service Team is available to help you shop. Have a question about size, fit, style, colour, anything at all - we are happy to help! Email us at eccocanada@ecco.com. Our hours are 9AM - 5:30PM EST M-Th, 9AM - 3PM Friday. We always welcome feedback or suggestions too.
We accept the following methods of payment:
Visa
Mastercard
American Express
Discover
Diner's Club
Paypal
ECCO Gift Cards
Klarna
When placing an order on ca.ecco.com, your payment will be processed when you order is shipped. Your transaction is always secure. Our Customer Service team is here to assist you with any questions to make your shopping experience exceptional.
Please note: we're temporarily not accepting gift card redemptions online at this time, we apologize for the inconvenience. Gift cards can still be redeemed in our store locations.
Unfortunately no, ca.ecco.com does not accept prepaid credit cards on our website due to our selected fraud filters.
ECCO shoes are manufactured in European sizes. Please use our size conversion chart to find your size.
ECCO does not stock the original laces for all shoes, but we do sell many replacement laces.
This is not a good idea. Laundry soap will remove the softening agents in the leather and the leather would become hard and shrink.
This is best done by using shoe trees when the shoe isn't being worn. The best types are shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather.
Only ECCO Shoes that are made with GORE-TEX lining are waterproof.
ECCO's line of shoes utilizes a unique type of fit. Due to this our shoes are able to fit a very wide variety of feet. ECCOs fit from heel to instep (not to the ball of the foot). We refer to this as the ECCO "Freedom Fit".
Conventional shoes fit across the width of your feet at the toes. This restricts the natural spreading of your toes under the pressure of walking. This "Freedom Fit" allows the toes to move freely as you walk.
ECCO has a country-wide network of distributors. This means that there is a very good chance that there will be a store near you. Use our store locator to find a retailer near you.
Yes, ECCO has a 1-year limited warranty that all of our products are free from any manufacturing or material defects. But this isn't a guarantee against wear and tear. If you have any questions about a product you bought at ca.ecco.com please contact us.
See our Warranty Policy for more information.
Find Your ECCO Store Find address and opening hours on a store near you.
Service Need help? Reach out to us via our