If for any reason you are not satisfied with your purchase, you may return it for a full refund of the purchase price you paid minus all shipping charges. Shipping and handling charges are not refundable. Items must be unused and unworn in order to be accepted for a refund. We will issue you a credit to the original form of payment.

We make every effort to process your return quickly. Please allow 2-4 weeks for your return to be processed. You will receive an email confirming your credit.

If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.

At this time, ca.ecco.com can only accept returns purchased through our website. All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase. ECCO owned and operated stores returns are limited to 2 pairs per day per customer.

Return on socks are only accepted if the socks are unworn and the packaged is unopened.

ECCO MAY REFUSE TO ACCEPT RETURNS THAT WERE PURCHASED IN VIOLATION OF ECCO POLICIES, INCLUDING ECCO'S NO RESALE POLICY. PRODUCTS PURCHASED FOR RESALE ARE NOT ELIGIBLE TO BE RETURNED UNLESS DEFECTIVE.

Returns should be shipped within 30 days of the original shipment with the receipt from your ca.ecco.com purchase.

We will contact you if we receive a return that has been damaged or worn and will return this item to you. Shipping and handling charges are not refundable. All ca.ecco.com returns must be sent back using your returns label that was included in your original shipment.

How to return an online order?

Include the completed Return Authorization form that was included in the package indicating a refund request.

If you do not have this, Click here to print the PDF form and be sure to include your ECCO order number.

Please affix the return form and drop off the package(s) at any drop-off point for the designated carrier. Please make note of the tracking number for your reference. Do not combine multiple orders in one return. This will create a delay in processing your return.

Please allow up to 10-14 business days for processing a refund. You will receive an email notification once the refund has been completed. It may take up to 3-4 business days for the credit to appear on your credit card statement.

Refunds are only available via return shipment to ECCO Shoes Canada Inc and ECCO stores only. Please use our store locator to find the nearest ECCO store.