Shop with confidence and enjoy free returns on all eligible orders.

Important Update: Starting February 25, 2026, returns for orders placed on ca.ecco.com must be submitted through our new electronic return portal.

How do I make a return?

• Go to our online return portal: click here

• Have your order number ready. It starts with one of these prefixes: EC or CA.

• Enter the email address used to place the order.

We’ll check your return eligibility and contact you if we need more info.

What are the return requirements?

• Returns must be made within 30 days of purchase.

• Items must be unused and unworn to qualify for a refund.

• Socks must be unopened and unworn.

• Refunds exclude original shipping and handling fees.

• For promotional purchases (e.g., 10% off $250, Buy More Save More), refunds are pro-rated unless all qualifying items are returned.

• Use the prepaid return label provided through our online portal to ship your items back.

• Refunds will be credited to the original payment method within 2-4 weeks. You’ll get an email confirmation.

Important details

• Returns accepted only for Canadian orders placed via ca.ecco.com.

• Items purchased at ECCO retail stores or other retailers must be returned there.

• We may refuse returns violating ECCO policies.

• If returned items are worn or damaged, we will contact you and send them back without a refund.

• Customer Service is available via email or chat:

  • Monday–Thursday: 9am–6pm ET

  • Friday: 9am–3pm ET

  • Closed Saturday & Sunday

Where do I send my return?

NLS 350 Admiral Blvd Mississauga, ON L5T 2N6