For orders placed on or after March 31, 2026, free returns are no longer available for non-ECCO CLUB members on ca.ecco.com. Join ECCO CLUB to enjoy free 30-day returns. Please note that you must be logged in to your ECCO CLUB account at the time of placing your order to qualify for free returns.
How do I make a return?
Go to our online return portal: click here
Have your order number ready. It starts with one of these prefixes: CA or EC.
Enter the email address used to place the order.
We’ll check your return eligibility and contact you if we need more info.
What are the return requirements?
Returns must be made within 30 days of purchase.
Items must be unused and unworn to qualify for a refund.
Socks must be unopened and unworn.
Refunds exclude original shipping and handling fees.
For promotional purchases (e.g., 10% off $250, Buy More Save More), refunds are pro-rated unless all qualifying items are returned.
Use the return label provided through our online portal to ship your items back.
Refunds will be credited to the original payment method within 2-4 weeks. You’ll get an email confirmation.
Important details
Returns accepted only for Canadian orders placed via ca.ecco.com.
Items purchased at ECCO retail stores or other retailers must be returned there.
A $10 return shipping fee + applicable taxes will be deducted from your refund for non–ECCO CLUB members.
We may refuse returns violating ECCO policies.
If returned items are worn or damaged, we will contact you and send them back without a refund.
Customer Service is available via email or chat:
Monday–Thursday: 9am–6pm ET
Friday: 9am–3pm ET
Closed Saturday & Sunday
Where do I send my return?
NLS 350 Admiral Blvd Mississauga, ON L5T 2N6
RETURNS & EXCHANGES
If you're not completely satisfied with your purchase, you may return unused and unworn items within 30 days of the original shipment date for a refund of the purchase price. Please note that original shipping charges are non-refundable.
Return shipping:
ECCO CLUB members enjoy free returns
Non-members will have a $10 return shipping fee, plus any applicable taxes, deducted from their refund
Not an ECCO CLUB member yet? Join for free to enjoy free returns on every order.
How to return: Use our returns portal to create your return and receive a prepaid shipping label. Send your return to: NLS 350 Admiral Blvd Mississauga, ON L5T 2N6
Yes — you can return your ca.ecco.com purchase at any company-owned ECCO Retail Store or ECCO Outlet within 30 days. Use our store locator to find your closest location. Please bring the following when returning in store:
Order and shipping confirmation email
Merchandise in unworn condition in its original box
Valid government-issued photo ID
Original form of payment
For Click & Collect orders, any store associate can help you process the return with your order confirmation number and a valid government-issued photo ID. All refunds will be issued to the original form of payment. If you no longer have access to your original form of payment, please let the store associate know and have a new form available. Please note that independent retailers carrying ECCO shoes do not accept returns from ca.ecco.com.
If you return an item purchased with a coupon, we'll refund the amount you paid after the coupon was applied and reinstate the coupon for one additional use, subject to its original expiration date.
Refunds are credited to your original payment method once your return is received and processed. Timing may vary depending on your bank and shipping transit time — please allow up to 7–10 business days. You'll receive an email confirmation once your refund has been processed.
We don't currently offer exchanges. Since product availability changes daily, we can't guarantee your desired size or color will be in stock. We recommend returning your item and placing a new order at the same time.
Need help? Contact our Customer Service team at eccocanada@ecco.com and we'll be happy to assist.
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