Enjoy free standard shipping on orders over $200.
ECCO CLUB members receive free shipping on every order — no minimum required. Not a member yet? Sign up to start enjoying the benefits.
We make every effort to get your order to you as quickly as possible. Orders typically ship from Toronto, ON the next business day, with delivery in up to 7 business days depending on your location. Once your order is on its way, you'll receive a confirmation email with your tracking number.
Please note: We ship Monday through Friday, excluding statutory holidays. ECCO Canada ships within Canada only.
SHIPPING & IN-STORE PICKUP
Your order is automatically accepted the moment you click Pay and your payment is processed. It will leave our warehouse within 3 business days and typically arrives within 2–7 business days after shipment. Please note that orders are processed Monday through Friday, excluding holidays.
At this time, we only offer standard shipping.
Yes — once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order here.
At this time, ca.ecco.com ships within Canada only. To find your local ECCO store or website, visit global.ecco.com.
We ship to P.O. boxes via standard shipping within Canada.
Yes — we ship to all provinces and territories across Canada.
In-store pickup is always free. For delivery, it depends on your membership status:
ECCO CLUB members get free delivery on every order, no minimum spend required
Non-members get free delivery on orders of $200 or more
You can see delivery costs at checkout before placing your order.
Not an ECCO CLUB member yet? Join for free and enjoy free delivery on every order.
Unfortunately, orders cannot be changed once they've been placed. We recommend double-checking your details before clicking Submit. If you have concerns about your order, please and we'll do our best to help.
We'll send you an email as soon as your order is ready to collect.
In-store pickup is available at participating ECCO stores. If the item isn't currently in stock at your preferred location, it can be shipped there from our warehouse or another store. At checkout, select Click & Collect to see available locations and choose your preferred store.
There isn't one — in-store pickup is available on any order.
Bring your order ready-for-pickup email and a valid government-issued photo ID.
Once you receive your pickup confirmation email, you'll have 3 days to collect your order. If it isn't picked up within that time, your order will be automatically canceled and you'll receive a cancellation email.
At this time, orders can only be picked up by the person who placed the order.
To cancel a pickup order, please contact our Customer Service team as soon as possible at eccocanada@ecco.com. If your cancellation is processed successfully, you will receive a cancellation email and your order will not be charged.
Service Need help? Reach out to us via our