FAQ

No, at this time ca.shop.ecco.com only ships within Canada. ECCO can only accept orders paid with credit cards drawn on Canadian banks.

If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can email us at eccocanada@ecco.com.

Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.

Orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 3 business days of receipt. Canada Post Expedited Parcel delivery will arrive within 1-7 business days of shipment. Canada Post Xpresspost delivery will arrive within 1-2 business days of shipment. ECCO does not process orders on Saturdays, Sundays or statutory holidays.

Use our Login link located in the header menu and enter your order number, or you can enter your email address and see your entire order history.

If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price you paid minus all shipping charges. Shipping and handling charges are not refundable. Returns should be shipped within 30 days of the original shipment with the receipt from your ca.ecco.com purchase. Items must be unused and unworn in order to be accepted for a return and a refund.

We can only issue a refund to the credit, debit card or PayPal Account used for the purchase. We will contact you if we receive a return that has been damaged or worn and will return this item to you. All ca.ecco.com returns must be sent back using your returns label that was included in your original shipment. If you do not have this, Click here to print the PDF form and be sure to include your ECCO order number. At this time, ca.ecco.com can only accept returns purchased through our website. All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase.

See our return policy for more information.

Returns should be sent to:

Ingram Micro

C/O Ecco Shoes

88 Foster Crescent

Mississauga, ON

L5R 4A2

Our Customer Service Team is available to help you shop. Have a question about size, fit, style, colour, anything at all - we are happy to help! Email us at eccocanada@ecco.com. Our hours are 11am - 5:00pm EST Monday - Friday. We always welcome feedback or suggestions too.

Unfortunately no, ca.shop.ecco.com does not accept prepaid credit cards on our website due to our selected fraud filters.

ECCO shoes are manufactured in European sizes. Please use our size conversion chart to find your size.

ECCO does not stock the original laces for all shoes, but we do sell many replacement laces.

This is not a good idea. Laundry soap will remove the softening agents in the leather and the leather would become hard and shrink.

Only ECCO Shoes that are made with GORE-TEX lining are waterproof.

ECCO's line of shoes utilizes a unique type of fit. Due to this our shoes are able to fit a very wide variety of feet. ECCOs fit from heel to instep (not to the ball of the foot). We refer to this as the ECCO "Freedom Fit". Conventional shoes fit across the width of your feet at the toes. This restricts the natural spreading of your toes under the pressure of walking. This "Freedom Fit" allows the toes to move freely as you walk.

ECCO has a country wide network of distributors. This means that there is a very good chance that there will be a store near you. Use our store locator to find a retailer near you.

Yes, ECCO has a 1 year limited warranty that all of our products are free from any manufacturing or material defects. But this isn't a guarantee against wear and tear. If you have any questions about a product you bought at ca.shop.ecco.com please contact us.