If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can call us at 1-800-358-3226 or email us at eccocanada@ecco.com.

Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.

Orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 3 business days of receipt. Canada Post Expedited Parcel delivery will arrive within 1-7 business days of shipment. Canada Post Xpresspost delivery will arrive within 1-2 business days of shipment. ECCO does not process orders on Saturdays, Sundays or statutory holidays.

Use our Login link located in the header menu and enter your order number, or you can enter your email address and see your entire order history.