If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can call us at 1-800-358-3226 or email us at eccocanada@ecco.com.

Orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 3 business days of receipt. Canada Post Expedited Parcel delivery will arrive within 1-7 business days of shipment. Canada Post Xpresspost delivery will arrive within 1-2 business days of shipment. ECCO does not process orders on Saturdays, Sundays or statutory holidays.

Use our Login link located in the header menu and enter your order number, or you can enter your email address and see your entire order history.

Just send your unused and unworn items to us within 30 days of shipment with the prepaid UPS return label included in your shipment. You may then take the package to any UPS Outlet in Canada or call 1-800-PICK-UPS to arrange pickup. Once processed, we will provide you with a full refund of the purchase price you paid minus all shipping charges. ca.ecco.com can only accept returns purchased through ca.ecco.com.