Buy any full-price shoes or handbags and get 20% off your next order. SEE DETAILS

Terms and Conditions

 

Between September 12 and October 2, 2022, make a purchase of any regular priced footwear or large leather good, and receive a discount code for 20% off your next purchase of full-price merchandise. Discount can be redeemed in-store and online from October 6-30th, 2022. Offer valid online at ca.ecco.com or at any full-price ECCO location. Offer not valid at ECCO Outlet locations. Discount cannot be combined with any other offer. Limit to one code per purchase. Not valid for cash, on sale items, gift cards, or on previously purchased merchandise. Excluded are small leather goods and shoe related accessories. Valid in Canada only. Terms and conditions are subject to change without notice.

Warranty Details

ECCO’s One-Year Limited Warranty applies solely to ECCO products purchased at our website, us.shop.ecco.com, or from authorized ECCO retailers. The One-Year Limited Warranty is void if purchased from an unauthorized dealer.
ECCO’s One-Year Limited Warranty Covers the Following:

  • Stitching
  • All hardware – eyelets, hooks, buckles and ornaments
  • Quality of leather – inconsistencies resulting in premature wear patterns
  • GORE-TEX guaranteed to be waterproof for the lifespan of the product
  • Attachment of soles to upper and of components of soles to one another
  • Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions

 

The Following are NOT Covered under ECCO’s One-Year Limited Warranty:

 

  • Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation
  • Any alterations such as heel taps or resoling
  • Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
  • Leather not properly treated to keep from drying out
  • GORE-TEX failure due to complete submersion in water or allowing the water to seep over the top of the footwear
  • Separation of soles or sole components due to being caught, hooked, snagged or cut
  • Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation
  • Poor fit

ECCO Return and Inspection Process:
ECCO reserves the right to inspect any shoe for determination for warranty coverage. After inspection, if the shoes are deemed defective, they become the property of ECCO and you will receive a credit voucher. A credit voucher may not be combined with any other discounts or promotions. If it is determined that the shoes are not covered under the Limited Warranty, your shoes will be returned to you. All ECCO warranty decisions are final.
 

  • Allow 3 to 4 weeks for the warranty inspection process
  • Shoes returned for warranty inspection must be in good condition and cared for properly as outlined in the “Shoe Care” section on our website
  • Continue to the next page to start your warranty claim
  • Once you complete this process, you will receive a warranty claim number. Be sure to retain this to track your claim.

 

Submit Claim

Need Help

Call Us
Reach out to us via our Contact Form
 

Warranty Details

ECCO’s One-Year Limited Warranty applies solely to ECCO products purchased at our website, us.shop.ecco.com, or from authorized ECCO retailers. The One-Year Limited Warranty is void if purchased from an unauthorized dealer.
ECCO’s One-Year Limited Warranty Covers the Following:

  • Stitching
  • All hardware – eyelets, hooks, buckles and ornaments
  • Quality of leather – inconsistencies resulting in premature wear patterns
  • GORE-TEX guaranteed to be waterproof for the lifespan of the product
  • Attachment of soles to upper and of components of soles to one another
  • Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions

 

The Following are NOT Covered under ECCO’s One-Year Limited Warranty:

 

  • Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation
  • Any alterations such as heel taps or resoling
  • Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
  • Leather not properly treated to keep from drying out
  • GORE-TEX failure due to complete submersion in water or allowing the water to seep over the top of the footwear
  • Separation of soles or sole components due to being caught, hooked, snagged or cut
  • Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation
  • Poor fit

ECCO Return and Inspection Process:
ECCO reserves the right to inspect any shoe for determination for warranty coverage. After inspection, if the shoes are deemed defective, they become the property of ECCO and you will receive a credit voucher. A credit voucher may not be combined with any other discounts or promotions. If it is determined that the shoes are not covered under the Limited Warranty, your shoes will be returned to you. All ECCO warranty decisions are final.
 

  • Allow 3 to 4 weeks for the warranty inspection process
  • Shoes returned for warranty inspection must be in good condition and cared for properly as outlined in the “Shoe Care” section on our website
  • Continue to the next page to start your warranty claim
  • Once you complete this process, you will receive a warranty claim number. Be sure to retain this to track your claim.

 

Submit Claim

Need Help

Call Us
Reach out to us via our Contact Form